Front desk, guest rooms, housekeeping, and management on one intelligent phone system — no on-site PBX, no construction work, and no maintenance headaches.
Guests search and book at any hour — late at night, on holidays, over the weekend. A property that can’t answer then doesn’t lose a call. It loses the night.
is the commission range booking platforms typically charge on the total reservation. A booking closed directly, by phone or message, pays none of it.
on-site PBX hardware to buy, wire, or maintain. Extensions, IVR, queues, and recording live in the cloud — across one property or a whole portfolio.
Commission range reflects publicly reported rates from major booking platforms and varies by contract, program, and market.
Start with whatever is costing you the most right now. Each solution stands on its own — and if it makes sense later, you add the others.
Busy lines at peak check-in, and no extension in the guest room. You need a cloud phone system.
See the voice solutionMessages get lost, with no history and no organization. You need Chat C&M.
See the messaging solutionA booking call at 3 a.m. that goes nowhere doesn’t come back tomorrow. You need the AI receptionist.
See the 24/7 solutionEvery guest room, the front desk, housekeeping, and management with their own extension — no physical hardware, no construction work, no maintenance. And if the property belongs to a group, every location runs on the same platform, with extension dialing between them.
Handsets and headsets on loan: you receive them and use them at no cost for as long as you’re a C&M customer.
Rate requests, breakfast questions, and arrival confirmations come in at all hours. Chat C&M brings every channel into one panel, with queues, history, and conversations that belong to the property.
Intelligent voice menus route the guest on the spot, at any hour — overnight, on holidays, and during the check-in rush. And the same AI keeps an eye on the quality of every call.
Each solution works on its own. But if you want them connected, they run as one — the call that comes in, the message that closes the booking, and the AI that answers overnight, all in a single panel. You choose what makes sense right now.
No. The phone system, the chat, and the AI receptionist run alongside what you already use. Communication is added to your workflow rather than replacing your booking system.
Yes. The system is sized to your operation: you start with the extensions you actually need and grow later. Smaller properties usually begin with the phone system and organized messaging.
Yes. Groups and chains run every location on the same platform, with extension dialing between properties and reporting per property. Calls between locations don’t go through the carrier.
Not necessarily. We work with handsets and headsets on loan: you receive them and use them at no cost for as long as you’re a customer. Your team can also answer through the app, on a phone or a computer.
The IVR is multilingual: the greeting and menu can be configured in several languages, so a guest from abroad is welcomed in their own language from the first ring.
Yes. Each solution stands on its own. Start with whatever hurts most — voice, messaging, or 24/7 AI answering — and add the others when it makes sense for the property.
Start with whatever hurts most — voice, messaging, or 24/7 AI answering. No on-site PBX, no construction work, and support that actually picks up.
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