C&M brings together telephony, chat, SMS and mobile lines with recording, audit trails, usage reports and infrastructure that supports compliance — so finance can see every cost and every interaction. It’s not a single tool: it’s a set of technologies that turns communication into traceable data.
Invoices nobody checks, calls that go unrecorded, sensitive data with no traceability. For finance and compliance, uncontrolled communication means lost money and legal exposure — and the right technology solves it.
of companies face billing errors in telephony. Without invoice auditing, waste slips by month after month.
in savings on telecom spend in the first year alone with structured management — money back in the till.
treats voice as sensitive personal data. Recording and storing calls requires a defined purpose, access control and traceability.
Sources: Gartner (telephony billing errors) · Mobilit (savings from telecom expense management) · Brazilian General Data Protection Law — LGPD (voice as personal data). The LGPD has no official certification seal; the infrastructure supports compliance.
See the features we put in your finance team’s hands — organized by goal.
From our communication technologies, we’ve gathered only what helps control costs and support compliance. Each feature comes from a different platform — together, they turn communication into auditable data. The tag shows which technology delivers each one.
An invoice nobody checks is a silent leak. These features bring visibility and predictability to spend.
Telephony and mobile lines on one invoice, with no lock-in contract — no more reconciling several carrier bills.
How much each department, line and extension consumes — so you can allocate by cost centre and cut waste.
Fixed-price plans make telephony spend predictable in the budget — no end-of-month bill shocks.
Activate and deactivate extensions and lines as the operation changes — you pay for what you use, not idle seats.
What isn’t recorded can’t be proven. Here every interaction becomes retrievable evidence for audits and disputes.
Every call stored as evidence of what was agreed — proof in disputes and a basis for internal audits.
Calls become searchable text — finding a specific passage for an audit no longer means listening to hours of audio.
Who called whom, when and for how long — a complete trail of all calls for checking and reporting.
Every WhatsApp and multichannel conversation archived and attributed to its owner — traceable at any moment.
AI scores interactions against criteria and flags deviations from script and conduct — compliance monitoring at scale.
Call and service data exported to consolidate at closing and feed your reporting and accountability.
Voice and conversations are sensitive data. Here the infrastructure supports the handling that data protection law requires.
Each user sees only what they should — supervisors their team, auditors the archive. Access to recordings and data is granular.
Recordings and records kept with encryption and cloud security — infrastructure that supports LGPD compliance.
An automatic message informing that the call is recorded — supporting the legal basis required by the LGPD.
Formal notices and alerts by WhatsApp or SMS with delivery records — communication with your base documented and retrievable.
Telephony, chat, SMS and mobile lines with records, reports and infrastructure that supports compliance. The business communicates; finance sees every cost and every interaction.
Contact UsA platform alone doesn’t guarantee control or compliance. That’s why C&M steps in as a partner to your operation — from design to daily routine — so finance actually gets governance out of what it has.
We understand your control and compliance requirements and recommend the right mix of technologies — no pushing packages. You talk to people who know your operation, with no call centre queues.
Step-by-step guided rollout: recording, access policies, usage reports and cost-centre allocation all configured. Governance starts built in, not improvised.
After go-live we stay with you: adjustments, access reviews, report analysis and audit support so finance keeps control over time.
Build with C&M the mix of telephony, chat, SMS and mobile lines that gives your finance team records, predictable costs and compliance support — with consultative support from start to finish.
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