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Communication for Logistics and Transportation | C&M Executive
Logistics professional working in the warehouse
Communication for logistics and transportation

Your operation runs 24/7. But who answers the driver and the customer when they call about the cargo?

Cloud telephony and organized WhatsApp for your operation. Choose what your operation needs — one solution or both together.

Cloud Phone System C&M Chat
Talk to our team
Why it matters

Every missed call and every unanswered “where’s my cargo?” is customers and time slipping away.

1 in 2

business calls go unanswered on the first ring — busy line, team in the field, or after hours.

+95%

read rate on WhatsApp — far above email and calls from unknown numbers, ideal for updating customers and the fleet.

Much of

the team’s day is lost answering the same question — pickup status, delivery, and deadlines — that could be automated.

Where to start

What’s your pain today?

Start with what hurts most in your operation. Each solution works on its own — and, if it makes sense, you combine the others later.

Cloud Phone System

The operation doesn’t stop at the front desk.

The team answers wherever they are, with the company number. Drivers and customers call about the cargo and find someone on the other end — not a busy signal.

  • Multi-platform accessAnswer from a phone or computer, at the base or in the field, without losing the company number.
  • Customizable IVR“Pickups press 1, tracking 2, finance 3” — the customer lands straight in the right department.
  • Internal extensionsBranches, yards, and distribution centers talk to each other as one company, with no call cost.
  • GeolocationRoute and log calls with origin context — useful for a distributed operation.
Pickups & scheduling — press 1
Cargo tracking — press 2
Finance — press 3
Talk to an agent — press 0
C&M Chat

Your operation’s WhatsApp, organized.

No more front desk drowning in “where’s my cargo?”. C&M Chat automates the repetitive, updates customers and the fleet at scale, and gives each conversation an owner.

  • Campaign modulePickup, departure, delay, and delivery notices for customers and the fleet — in bulk, over WhatsApp.
  • Chatbot for repetitive flowsDelivery status, duplicate documents, and triage answered instantly, without tying up the team.
  • Account ownershipEach customer with an owner and all history in one place — nothing gets lost between shifts.
  • Official multichannelWhatsApp, Instagram, and Messenger via the official Meta API, in a single service panel.
📦 “Your pickup is out for collection”
🚚 “Cargo on the way — ETA 2 PM”
✅ “Delivery complete. Rate it here”
🤖 Bot: “Enter your tracking code”
Optional · you build it

Have more than one of these pains? You can combine them.

Each solution works on its own. But if you want, they work together — the field team feeds the WhatsApp the office handles in an organized way, all with the company’s telephony. You choose what makes sense now.

Telephony + Chat
Build my solution
Solves it for the whole operation

A different problem for every seat.

For the owner

Customers served, costs under control

No missed customer calls, a single invoice for all communication, and the flexibility to scale up or down by season — with no penalty.

For operations

Fewer “where’s my cargo?”, more flow

The chatbot answers repetitive status checks, campaigns notify customers and the fleet in bulk, and the team answers from anywhere with the history at hand.

For IT / management

No infrastructure, no headaches

All in the cloud, activated in minutes, with no physical PBX to maintain. Extensions and channels managed in one place, with direct support.

How it starts

From first contact to a live operation, in simple steps.

01

Operation assessment

We understand your routes, your fleet, and where communication stalls today — with no commitment.

02

Custom setup

We define telephony and chat based on the size and seasonality of your operation.

03

Activation and direct support

Everything live in the cloud, with no physical PBX. And support that knows your operation — no call-center hotline.

Talk to our team
Frequently asked questions

What logistics asks most.

No. Telephony and chat integrate with what you already use — communication starts talking to your system, without replacing anything.

Yes. No lock-in: you scale up in hours at peak times (Black Friday, harvest, year-end) and cancel what you don’t use afterward, with no penalty. A single invoice for everything.

Yes. Telephony is in the cloud: the team answers from a phone or computer, at the base, in the field, or at branches, always with the company number.

Your cargo doesn’t stop. Your communication can’t stop either.

Start with the pain that hurts most — telephony or chat. And grow at your own pace, with people who understand logistics and serve you with no hotline, no IVR maze, no queue.

Talk to our team