C&M brings together telephony and chat with recording, audit trails, consumption reports, and infrastructure that supports compliance — so controllership can see every cost and every interaction. It’s not just one tool: it’s a set of technologies that turns communication into traceable data.
An invoice nobody checks, a call that isn’t recorded, sensitive data with no traceability. For controllership and compliance, uncontrolled communication is lost money and legal exposure — and the right technology solves that.
of companies suffer from billing errors in telephony. Without invoice auditing, the waste goes unnoticed month after month.
in savings on telecom spend in the first year with structured management — money that goes back to the bottom line.
treat voice as sensitive personal data. Recording and storing calls requires a defined purpose, access control, and traceability.
Sources: Gartner (billing errors in telephony) · Mobilit (savings from telecom expense management) · U.S. privacy regulations (voice as personal data). No official certification seal exists; the infrastructure supports compliance.
See the features we put in controllership’s hands — organized by goal.
From our communication technologies, we’ve gathered only what helps control costs and support compliance. Each feature comes from a different platform — together, they turn communication into auditable data. The tag shows which technology each one comes from.
An invoice nobody checks is a silent leak. These features bring visibility and predictability to spending.
All company telephony on a single invoice, with no lock-in contract — no more reconciling multiple carrier bills.
How much each department and extension consumes — you can allocate by cost center and cut waste.
Flat-rate plans make telephony spend predictable in the budget — no bill surprises at month’s end.
Activate and deactivate extensions as the operation changes — you pay for what you use, not for idle seats.
What isn’t recorded can’t be proven. Here every interaction becomes retrievable evidence for audits and disputes.
Every call recorded as evidence of what was agreed — proof in disputes and a basis for internal audits.
The call becomes searchable text — finding a specific passage for an audit no longer means listening to hours of audio.
Who called, whom, when, and for how long — a complete trail of every call for review and reporting.
Every WhatsApp and other-channel conversation is archived and attributed to the responsible person — traceable at any time.
The AI evaluates interactions by criteria and flags script and conduct deviations — compliance monitoring at scale.
Call and service data exported to consolidate at close and feed financial reporting.
Voice and conversations are sensitive data. Here the infrastructure supports the correct handling required by U.S. privacy law.
Each user accesses only what applies to them — supervisors to their team, auditors to the archive. Access to recordings and data is granular.
Recordings and records kept with encryption and cloud security — the infrastructure supports compliance with U.S. privacy law.
An automatic message informing that the call is being recorded — supports documenting the legal basis required by U.S. privacy law.
Formal notices and notifications via WhatsApp with a send record — documented and retrievable communication with your base.
Telephony and chat with records, reporting, and infrastructure that supports compliance. The operation communicates; controllership sees every cost and every interaction.
Talk to our teamA platform alone doesn’t guarantee control or compliance. That’s why C&M steps in as a partner in the operation — from design to day-to-day — so controllership actually gets governance out of what they have.
We understand your control and compliance requirements and recommend the right combination of technologies — no package pushing. You talk to someone who knows your operation, with no call-center hotline or queue.
Step-by-step guided implementation: recording, access policies, consumption reports, and cost-center allocation configured. Governance starts in place, not improvised.
After go-live, we stay with you: adjustments, access reviews, report readings, and audit support so controllership keeps control over time.
Build, with C&M, the combination of telephony and chat that gives your controllership records, predictable costs, and compliance support — with consultative support from start to finish.
Talk to our team