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IT Support · Resolve

Resolve

Simplify the technological chaos with a single solution that delivers intuitive remote access and complete management of your IT infrastructure.

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Features

Everything your IT team needs

Remote Support

All the essential tools to solve problems on any device, from anywhere:

  • Multi-platform support — Windows, Mac, iOS, Android, and Chromebook
  • Assistance via live camera sharing
  • Complete system diagnostics during the session
  • Simplified reboot and reconnection
  • Administrator-mode access
  • Management of multiple simultaneous sessions

Technical Service

Adapt the ticket creation experience and simplify support access for everyone:

  • Configurable, versatile agent consoles
  • Fully integrated remote support
  • Unlimited technical service channels
  • Detailed reports and precise analytics
  • Intuitive ticket portal for the end user
  • Seamless MS Teams integration

Remote Monitoring & Management (RMM)

Ensure full control and security of your IT infrastructure:

  • Automated patch management
  • Configurable alerts for specific needs
  • Intelligent automation of IT processes
  • Centralized antivirus management
  • Discreet, background access
  • And much more

Mobile Device Management

Manage Android, Apple, and Windows devices on a single, simple, scalable platform:

  • Complete protection of company data and assets
  • Centralized control and management of all devices
  • Install, manage, and lock apps from a single dashboard
  • Automated configurations for agile onboarding
  • Real-time visualization of data and analytics
All-in-One Platform

A complete, hassle-free IT support solution

Take full command of your IT department’s demands with a single platform that integrates remote monitoring and management, remote access, technical support, ticketing, automation, and much more.

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Detect, Diagnose, and Resolve

Solve problems discreetly, without interrupting the user

Act on your own schedule, without depending on the user, to identify the root cause of problems and fix them.

  • With one click, background access to essential system information — CPU, memory, processes, events, and more
  • Access the command prompt directly, without starting a remote session
  • View and transfer files and folders from any device securely — all in the background
Be Prepared

For the unexpected with proactive monitoring

Automatically detect device failures and resolve them in advance, before they become major problems.

  • Create adjustable alert policies for critical system processes
  • Reduce interruptions with flexible thresholds
  • Customize monitoring by device or by groups, according to your needs
  • Go deeper into monitoring
Save Time

With hassle-free IT automation

Eliminate repetitive manual support, making your IT team more efficient and your infrastructure more stable through intuitive automation.

  • Automate workflows and task management processes — no coding required
  • Save time and stay focused with remote deployments to user devices
  • Quickly execute the most frequent automated tasks using pre-configured steps
Security

Advanced-level security

Safeguard your business with industry-leading security protocols, certified by government agencies, ensuring unmatched protection:

  • Zero Trust access control model
  • AES 256-bit encryption end-to-end
  • Robust protection via transport layer security (TLS)
  • Multi-factor authentication (MFA)
  • Single Sign-On (SSO)
Need Help?

Talk to our team

Discover how an integrated IT management and support solution can transform your business.

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