No physical PBX, no technician for every change, and no bill nobody understands. C&M cloud telephony puts your company number anywhere — on the computer, mobile, and desk phone — with IVR, queues, recording, and reporting included.
With cloud telephony, the system runs on the carrier’s servers and reaches you over the internet. That changes three things in practice.
The same extension rings on the desk phone, computer, and mobile. Whoever is working from home, traveling, or on the road keeps answering with the company number.
No investment in a physical PBX, no technician visit for every change, and a defined minute package per extension. You add and remove extensions as the operation changes.
Every call generates a record, recording, and report. Managers see queues, wait times, and team performance without relying on what someone remembers happening.
They all start from the same telephony foundation — what changes is how much digital channel, reporting, and artificial intelligence comes with it. Extensions are licensed per user, so you can mix different types within the same company.
The essential extension. Delivers the complete phone system — IVR, queues, recording, video meetings, and internal team messaging. It’s the foundation for those who need the phone to work well, without a digital service layer.
Everything in Standard plus the customer service layer: shared inbox with WhatsApp, social media, and webchat, agent console, CRM integrations, and reports that also cover digital conversations.
The top tier. Brings together telephony, digital channels, advanced reporting, Contact Center, Quality Management, analytics AI, and AI Receptionist in a single license — without contracting each module separately.
Choose a module to see the features in that group. Everything marked is included in the license; what appears as an add-on exists on the platform and can be contracted separately, without switching tiers.
| Feature | Standard | CX | CX Complete |
|---|---|---|---|
| Outbound calls 2,500 min per extension/month, pooled in the PBX | |||
| Toll-free inbound 1,000 min per PBX/month | |||
| First DID free | |||
| International calling calls to more than 50 countries | |||
| Custom IVR | |||
| Unlimited queues and ring groups | |||
| Smart routing and dial plan | |||
| Call recording stored for up to 12 months | |||
| Extension on mobile, computer, and desk phone | |||
| Hot desking shared station across shifts | |||
| Voicemail to email | |||
| Virtual fax | |||
| Portability of your current number |
Minutes beyond the package are charged per minute according to the current rate table. Availability of SMS, DID, and international calls may vary by region and destination country.
The modules below can be contracted separately on top of Standard or CX. In CX Complete, all of them are already included in the license.
Advanced queue, agent and supervisor dashboard, automatic dialer, callback, and skill-based routing.
24-hour AI service: it answers the call, understands the reason for contact, resolves or routes it, and records the caller’s details.
Evaluation and calibration of interactions by criteria, with quality monitoring that doesn’t rely on manual sampling.
An AI layer that summarizes calls, transcribes conversations, identifies recurring topics, and analyzes customer sentiment.
A dedicated screen for whoever distributes calls: view of busy and free extensions, quick transfer, and queue management.
Connects telephony to CRMs and ticketing systems, with customer data on screen and automatic logging of interactions.
Choosing the right tier and setting up telephony correctly is what separates a system that works from one that gets in the way. C&M steps in as a partner at every stage.
We understand how your company handles service before recommending a tier. If Standard solves it, Standard is what you get — we don’t push a bigger package.
Step-by-step guided implementation: number portability, IVR design, queues, extensions, and integrations configured together with your team.
After go-live we stay with you: queue adjustments, new extensions, training, and report reviews. You talk to someone who knows your account.
Talk to our team and build the right mix of extensions for your company — with consultative support from the first contact to day-to-day operations.
Talk to our team