C&M brings together mobile lines, telephony, WhatsApp and SMS so your field team can reach customers and head office with the company number, with signal where a single carrier fails — and managers seeing everything from afar. It’s not a single tool: it’s a set of communication technologies that travels with the team.
A field team with no signal, no company number and no contact with head office becomes a blind spot for managers — and leaves customers unanswered. The right communication is what keeps the field connected to the operation.
of Brazilian highways have no mobile data coverage. Relying on a single carrier means losing signal for much of the route.
of smartphones in Brazil have WhatsApp, and 97% open it daily. It’s the channel your team and customers already use in the field.
communication failure ranks as the top bottleneck for field teams — wasted time, rework and customers left without answers.
Sources: Anatel (highway data coverage) · Opinion Box (WhatsApp on smartphones in Brazil) · field workforce management reports (communication as a bottleneck).
See the features we put in your field team’s hands — organized by goal.
From our communication technologies, we’ve gathered only what helps people working on the road. Each feature comes from a different platform — together, they keep the field team in touch. The tag shows which technology delivers each one.
On the road and in dead zones, relying on one carrier means going silent. These features keep the team reachable.
A single SIM uses the major carriers together and switches by itself to the strongest signal — coverage where one alone fails.
A data plan with the same multi-network coverage — route apps, orders and WhatsApp keep working far from the office.
Customers and crew talk on the channel they already use — messages, photos and location go through even on a weak connection.
Visit notices, confirmations and alerts reach any mobile with no app and no data — with ~98% open rates.
Leaving the office shouldn’t mean leaving behind the company phone and the customer history. The operation travels in your pocket.
Staff call and receive with the company number from anywhere, without exposing their personal phone — the line goes with them.
Calls follow the person: ring the desk extension, then the mobile, by time-based rules — the call never gets lost.
The team picks up, replies and closes conversations from the app, with the same history as the web version — serving from anywhere.
Whoever goes on site opens the contact and sees what was handled before — no loose notes, no calling the office.
Announce routes, visit schedules and notices to the team or to customers in a region — bulk sending, no calling one by one.
All the team’s lines on a single invoice, simple to manage and with no long-term contract — control over your mobile operation.
A team on the road can’t be a blind spot. Here managers track contacts, calls and usage without being there.
Who called whom, when and for how long — managers follow field activity straight from the dashboard.
Every call recorded so you can check what was agreed with the customer on site and coach the team.
Conversation volume, response time and status per agent — you can see who’s answering customers out on the road.
Track each team line’s usage and avoid bill surprises — control of the mobile operation in one place.
Mobile lines, telephony, WhatsApp and SMS talking to each other, with the customer history always at hand. The team focuses on the field; the technology keeps everyone connected.
Contact UsA platform alone doesn’t organize a field team. That’s why C&M steps in as a partner to your operation — from design to daily routine — so your field team actually uses what it has.
We understand how your field operation works and recommend the right mix of technologies — no pushing packages. You talk to people who know your routine, with no call centre queues.
Step-by-step guided rollout: mobile lines, mobile extensions, channels and reports all configured. The team starts running with a process in place, not just a SIM card.
After go-live we stay with you: adjustments, line changes, training and reading the numbers so your field team truly performs over time.
Build with C&M the mix of mobile lines, telephony, chat and SMS that fits your field team — with consultative support from start to finish.
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