AI Receptionist
24/7 service that understands, responds, and routes every call — with efficiency and professionalism.
Contact UsService that never stops
The AI Receptionist answers calls at any time, identifies the reason for contact, answers frequently asked questions, and transfers to the right department when needed — reducing operational costs and improving customer experience.
From the “hello” to the right routing
Personalized Welcome
Plays a custom greeting that you define, setting expectations and giving context for the entire interaction.
Understanding & Response
Uses registered knowledge (articles) and FAQs to respond consistently to every caller.
Intelligent Routing
When needed, transfers the call to extensions, groups, or queues following clear, predefined rules.
Full Observability
Real-time metrics show call volume, average talk time, and rate of AI-handled vs. escalated calls.
Configurable welcomes
Uninterrupted greeting, used as context for the entire dialogue. It sets expectations and prepares the conversation from the very first second.
Configurable transfers
Up to 30 destinations per receptionist, with usage descriptions and, if desired, data-collection forms before each transfer.
Immediate answers
Up to 15 question/answer pairs for recurring queries, answered consistently at any hour of the day.
Deep knowledge
Organized into collections of articles for precise, consistent answers — even to more complex questions.
Capture data
Collect information (e.g., Name, Email, Phone) with delivery by email for follow-up afterwards.
Clear rules
Define behavior guidelines and escalation rules with exit keys (0–9, # or *) for handing off to a human agent.
The face of your brand
Adjustable to align with your brand identity. Multilingual capability is in active deployment and expansion.
Everything measured
Dashboard with total calls, average talk time, and percentages of calls handled by AI, escalated to humans, and abandoned. Detailed “Call report” and “Queue caller” reports with specific filters for the AI.
Answer in parallel
Supports multiple calls in parallel, and you can create several receptionists if needed to handle different scenarios.
Just drag and drop
The AI Receptionist is added to your dial plan (flow) as a dedicated node. You define what happens in case of error (e.g., alternative route) and continue building the flow visually.
Clear service from start to finish
Initial contact (greeting)
The AI starts the interaction with a configured greeting (e.g., “Hello, you’ve reached…”) and waits for a response before proceeding — ensuring clarity from the very beginning.
Context creation
That greeting isn’t just the start — it establishes context for the entire conversation, helping the system maintain the dialogue flow.
Speech intent detection
The system identifies when the person is speaking and when they finish. It only considers a question received after detecting the end of speech — avoiding interruptions.
Transfer (escalation)
If the request cannot be handled by the AI, the call is routed to a human channel, extension, or group. Escalation can be triggered by rules like “didn’t understand,” maximum wait time, or key press (0–9, * or #).
Forms before transfer
You can configure a form that the caller fills out (name, email, reason for call) before being transferred to a human agent — enabling qualification or useful data collection.
Configuration limits
You can configure up to 30 transfer destinations and up to 15 question/answer pairs (FAQs). These limits help organize service paths and ensure controlled usability.
Versatile in any sector
Sales, Support, Collections, Scheduling, and General Triage — with specific routing by contact reason and data collection when needed.
Talk to our team
We have a team of specialists ready to map your scenarios, configure knowledge/FAQs, forms and flows, and activate reports for continuous improvement.
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