Contact Center
Specifically designed to support your agents, our Contact Center solution delivers strategic data to supervisors and optimizes operational efficiency across every channel.
Contact UsTotal visibility for your supervisors
Always have visibility into your agents’ performance, control and improve team output, and become a reference in customer service quality.
Some of the capabilities
Real-time insights
Make strategic decisions with real-time insights for greater precision.
Monitor & Whisper
Guide agents and improve interactions with Monitor and Whisper modes, plus call recording.
Reduce downtime
Extend productive service time by using pre-recorded voice messages and intelligent routing.
Omnichannel
Easily switch between voice, video, chat, SMS, and other channels — based on your customer’s preference.
Customizable KPIs
Monitor performance and KPIs through fully customizable dashboards for agents and supervisors.
Visual dial editor
Build call flows with a visual drag-and-drop editor, and connect easily to your CRM.
Benefits for management
Understand every aspect of the customer journey you deliver and elevate your team’s performance across every service channel.
- Develop and track experiences across all channels — all on a single platform for managers.
- High-end functionality, multiple integrations, and software powered by AI to maximize the efficiency of every agent.
- Advanced analytics, real-time reports, KPIs, and personalized dashboards for supervisors and managers.
Built for agent performance
A complete tool for the operator to perform above average — with everything they need on a single screen.
Simplified omnichannel
To meet customer demands, it’s essential to respond quickly on the channel they prefer — even if the conversation started somewhere else. Connect fast, personalized, and effectively across Phone, Email, Chat, Social Media, Webchat, and WhatsApp.
Every step of the user journey
With an intuitive, drag-and-drop dial plan editor, you can adjust the customer journey effortlessly.
Full access to contact history and details lets you resume unfinished conversations naturally and fluidly.
Take advantage of advanced analytics and real-time reports, using AI to find and consolidate valuable insights.
Strengthen teams, reduce idle time
Use our powerful management tools to align people and technology, creating an agile and highly efficient work environment.
Raise team performance with call monitoring and support (listen, whisper, and barge modes), customizable dashboards for agents, and quality management features.
Superior results
Deliver high-quality service with a contact center solution powered by AI.
Quickly identify customer emotions during interactions to detect potential support failures, and accelerate conversation analysis with AI-generated sentiment scores and summaries.
Unique experiences
Optimize your workflows by connecting with your existing tools — eliminating data silos and minimizing manual tasks.
With a comprehensive set of APIs, you have complete freedom to customize and tailor the solution to your specific needs.
Setup and management
Implement an efficient customer support solution without unnecessary complications. Build call flows with a drag-and-drop editor, manage permissions, and make adjustments in a centralized administrative portal.
Unify everything with a single provider — one bill and the highest-rated support by customers themselves — saving significant time and resources.
Talk to our team
We have a team of specialists ready to answer your questions and show you how Contact Center can transform your business operations.
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