WhatsApp is one of the main communication tools for companies, and integration with the GoTo platform, sold by C&M, allows for efficient and scalable customer service management. Check out five essential tips for optimizing the use of WhatsApp in your company.
- Can the company’s WhatsApp be accessed by multiple agents at the same time?
Yes! With the official WhatsApp API, it is possible to configure multiple agents to respond to the same number. This way, the team can serve customers simultaneously, ensuring quick responses and better distribution of demand. Simply configure the business account with the API and define access for the agents within the platform.
- Can WhatsApp messages be distributed among agents automatically?
Yes! The GoTo platform allows the configuration of intelligent message distribution rules. With this, it is possible to direct conversations to available agents, balancing the workload and preventing customers from going unanswered.
- Can I create different service queues on WhatsApp?
Yes! Segmenting messages by department is essential to improve the organization of service. C&M’s cloud solution allows you to create specific queues for support, sales, finance and other sectors, ensuring that each message is answered by the right team, without wasting time with manual redirects.
- Does C&M’s integration with WhatsApp follow the rules of the WhatsApp Business API?
Yes! This is one of the main advantages of the cloud solution sold by C&M: it is 100% compatible with the official WhatsApp Business API, following all Meta guidelines. This ensures security, compliance with LGPD and stability in communication. It is worth remembering that, in cases of data and privacy issues, only official solutions have legal support to guarantee customer protection.
- How to make the most of the integration with WhatsApp?
To get the most out of the platform, invest in automation and quick responses, use chatbots for initial screening and analyze service reports to optimize processes. C&M’s solution offers advanced tools to transform WhatsApp into a highly efficient communication channel.
With these tips, your company can improve the customer experience and optimize service via WhatsApp with the GoTo platform. Want to know more? Contact the C&M team!
