Resolve – C&M Executive

Manage it all

Manage all your IT support

Simplify technological chaos with a single solution that offers intuitive remote access and full management of your IT infrastructure.

Remote Support

Provide your agents with all the essential tools to troubleshoot on any device, from anywhere, with features such as:

Cross-platform support — compatible with Windows, Mac, iOS, Android, and Chromebook
Assistance via live camera sharing
Complete system diagnostics during the session
Simplified reboot and reconnection
Reinicialização e reconexão simplificadas
Administrator mode access
Efficient management of multiple simultaneous sessions

Technical Support

Adapt the ticket creation experience and simplify access to support for everyone, with:

Configurable and versatile agent consoles
Fully integrated remote support
Unlimited technical support channels
Detailed reports and accurate analytics
Intuitive ticket portal for the end user
Seamless integration with MS Teams

Remote Management Monitoring (RMM)

Ensure full control and security of your IT infrastructure with a comprehensive remote monitoring and management (RMM) solution. Your agents will have access to:

Automated patch management
Configurable alerts for specific needs
Intelligent automation of IT processes
Centralized antivirus management
Discreet background access
And much more

Mobile Device Management

Increase efficiency and explore new possibilities by managing Android, Apple, and Windows devices on a single, simple, and scalable platform. With Mobile Device Management (MDM), your agents can effectively manage smartphones, tablets, and laptops, offering:

Full protection of company data and assets
Centralized control and management of all devices
Installation, management, and locking of mobile apps and content in one dashboard
Automation of device configurations for seamless integration
Real-time visualization of device data and analytics

IT Support

Complete and hassle-free IT support solution

Have full control over your IT department’s demands with a single platform that integrates remote monitoring and management, remote access, technical support, ticket generation, automation, and much more.

Detect, diagnose,

and resolve issues discreetly, without interrupting the user

Work according to your schedule, without relying on the user, to identify the source of issues and fix them.

With just one click, gain background access to essential system information such as CPU, memory, processes, events, and more.
Access the command prompt directly, without starting a remote session.
View and transfer files and folders from any device securely, all in the background.

Be prepared

for the unexpected with proactive monitoring

Automatically detect device failures and resolve them early, before they turn into major issues.

Create adjustable alert policies for critical system processes.
Reduce interruptions with flexible thresholds.
Customize monitoring by device or group, according to your needs.
Dive deeper into monitoring.

Save time

with hassle-free IT automation

Eliminate repetitive manual support, making your IT team more efficient and your infrastructure more stable, thanks to intuitive automation.

Automate workflows and task management processes without the need for programming.
Save time and stay focused with remote deployments on user devices.
Quickly execute the most frequent automated tasks using pre-configured steps.

Advanced-Level

Security

Safeguard your business with industry-leading security protocols, certified by government bodies, ensuring unmatched protection, including:

Access control with a Zero Trust model.
256-bit AES end-to-end encryption.
Robust protection through transport layer security.
Multi-factor authentication (MFA).
Single Sign-On (SSO).

Need help?

Contact us

Discover how an integrated IT management and support solution can transform your business.

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IT SOLUTIONS